Internet providers must show typical speeds and post-promotion prices by March 2027
New CRTC rules will require Internet providers to advertise typical speeds, latency ranges and the full price customers pay after promotions end.
Canadian Internet providers will have to give shoppers clearer information about real-world speeds, latency and post-promotion prices beginning March 10, 2027.
The Canadian Radio-television and Telecommunications Commission amended the Internet Code on September 10 after a public process that included 114 written submissions and testimony from 19 parties.
What providers will have to display
Providers must state the typical download and upload speeds they commit to delivering, rather than relying only on theoretical “up to” figures. The CRTC defines weekday peak hours as 7 p.m. to 11 p.m. local time and says providers must deliver at least 95 per cent of their stated typical speed during that period.
Marketing must also include a latency range. The full monthly price after a temporary discount ends must be displayed as prominently as, or more prominently than, the discounted price, and necessary equipment-rental fees must be clearly disclosed.
The new speed and latency commitments will become key contract terms. The CRTC says customers may hold providers accountable when service falls materially and regularly below the promised level, while the complaints commission can consider compensation in quality-of-service disputes.
Sources: Telecom Regulatory Policy CRTC 2026-238 and the CRTC news release, both dated September 10, 2026.
AI-assisted news brief. Sources are linked above.
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