As reliance on digital infrastructure grows, resilience and rapid response become crucial factors for organizations worldwide. Addressing the escalating demand for effective solutions, incident management startup Incident.io announced today it has raised $62 million in a Series B funding round, bringing its valuation to approximately $400 million.
Insight Partners led the round, with participation from existing investors Index Ventures and Point Nine. Since its founding in 2021, Incident.io, headquartered in London with additional operations in San Francisco, has now raised over $96 million.
Incident.io was established by former Monzo team members Stephen Whitworth (CEO), Pete Hamilton (CTO), and Chris Evans (CPO). During their tenure at the fintech firm, the trio experienced firsthand the complexities that arose when handling internal and customer-facing incidents. They recognized this challenge wasn’t unique to Monzo, prompting them to create a platform designed specifically to streamline incident response for a broader audience.
At launch, Incident.io initially built its interface around Slack to serve technology-centric businesses. However, as its customer base expanded rapidly, the company broadened its capabilities to include support for Microsoft Teams and a dedicated dashboard to deliver more comprehensive incident management features.
Today, Incident.io counts prominent names among its clients—Netflix, Ramp, Etsy, and Linear, to name a few. According to CEO Whitworth, roughly 75% of Incident.io’s new customers now come from the United States, and the company has tripled its client base within the past year alone. To date, Incident.io reports facilitating incident responses and generating alerts for over 250,000 incidents.
Incident.io primarily targets organizations with 200 or more active users, a size that often signifies thousands of total employees scattered across intricate digital infrastructures. The complexity inherent within such enterprises inevitably increases the likelihood of operational disruptions from even minor software updates or system tweaks.
“The larger the organization, the more opportunity there is for things to go wrong—whether that’s technical systems, people, or processes,” Whitworth previously observed. Incident.io aims to enhance response speed and minimize downtime for precisely these environments.
More recently, the platform has expanded beyond infrastructure-centric use cases to attract interest from corporate security teams. While Incident.io doesn’t yet include direct remediation or specific security integrations, Whitworth noted both areas as future growth opportunities.
Increasingly, the firm has incorporated artificial intelligence into its workflow. A notable example includes an AI-powered copilot that transcribes incident management meetings, identifies action points, and even interfaces with monitoring tools like Datadog to identify contributing technical issues. The longer-term goal is integrating capabilities that automate aspects of the remediation process itself.
Insight Partners’ Thomas Krane highlighted Incident.io’s alignment with modern IT demands, stating, “Incident.io is building a product engineers love and organizations rely on to minimize downtime and maximize productivity. By pioneering AI agents that collaborate with engineers to resolve incidents, they’re not just modernizing incident response—they’re reinventing it for a world where AI isn’t just writing code; it’s keeping it running.”
This latest capital infusion will support the company’s hiring, marketing, and sales expansions in both European and North American markets.
