Dropbox Chief Customer Officer Eric Cox plans to step down from his role, according to a filing submitted to the Securities and Exchange Commission. Cox will continue serving in his current position for an unspecified transitional period and will subsequently stay on as a non-executive employee through mid-August.
Dropbox has not yet publicly commented on Cox’s departure.
Cox joined Dropbox in November 2023 from Vimeo, where he served as Chief Operating Officer, overseeing multiple areas including sales, customer success, data, strategy, and operations. Prior to his tenure at Vimeo, he spent nearly two decades at Adobe, holding several senior positions. Among those roles, he notably served as Adobe’s Vice President of Digital Media for Business and as digital media go-to-market sales lead for the Americas.
At the time of his hiring at Dropbox, the company emphasized the value of Cox’s extensive experience in SaaS and B2B markets, highlighting his industry-specific expertise as key in shaping their strategic vision and driving growth through new product offerings.
Dropbox has recently struggled to sustain its previous pace of growth. Though its latest quarterly performance did surpass Wall Street expectations, the company experienced slower revenue growth and issued cautious revenue guidance for the current quarter, prompting investor concerns. Consequently, Dropbox stock has fallen approximately 8% this year.
In response to these challenges, Dropbox implemented significant cost-cutting initiatives, including a major workforce reduction. In October, the company announced a layoff affecting around 20% of its employees, or over 500 roles, as part of its broader restructuring efforts.
The company continues to seek avenues for renewed growth, notably turning to artificial intelligence for expanded revenue opportunities. Dropbox recently introduced advanced enterprise features in Dropbox Dash—its AI-driven organizational and search tool—including enhanced data governance and control capabilities.
